Hi,
Yet again on mass deployment of Flash updates we are seeing problems. We update all Flash agents via SCCM and SCUP and have recently published the 11.7 update.
A very high proportion of the machines (Windows 7 x64) fail with this in the event viewer:
Product: Adobe Flash Player 11 ActiveX -- Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Windows\TEMP\InstallAX_11_7_700_169.exe, command: -install -msi
You are then left with no version of Flash as it has already removed 11.6.
Based on previous versions with problems I tried deleting any keys related to Flash from HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products and also all of the "Safe Versions" keys. Even after doing this the problem still exists.
Looking for a solid, remote solution as I've got about 8,000 machines to work on. The relevant parts of the flashinstalllog are below:
?=O====== M/11.7.700.169 2013-04-22+08-46-23.494 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallAX_11_7_700_169.exe" -install -msi
0001 [F] 00001041
=X====== M/11.7.700.169 2013-04-22+08-46-23.852 ========
2013-4-22+8-46-37.471 [error] 1226 1062
?=O====== M/11.7.700.169 2013-04-22+08-46-28.501 ========
0000 [I] 00000010 "C:\Windows\TEMP\InstallPlugin_11_7_700_169.exe" -install -msi
0001 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/Version 2
0002 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2
0003 [I] 00000011 1
0004 [I] 00000020 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0005 [W] 00001037 SOFTWARE\MozillaPlugins\@adobe.com/FlashPlayer/ 2
0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player Plugin/ 2
0007 [W] 00001036 Software\Mozilla\Firefox\extensions/Plugins 2
0008 [W] 00001036 Software\Mozilla\Mozilla Firefox\extensions/Plugins 2
0009 [W] 00001036 Software\Opera Software/Last CommandLine 2
0010 [W] 00001036 Software\Opera Software/Last CommandLine 2
0011 [W] 00001036 Software\Opera Software/Plugin Path 2
0012 [W] 00001036 Software\Opera Software/Plugin Path 2
0013 [I] 00000014 C:\Windows\SysWOW64\Macromed\Flash\NPSWF32_11_7_700_169.dll
0014 [I] 00000015 C:\Windows\SysWOW64\Macromed\Flash\FlashUtil32_11_7_700_169_Plugin.ex e
0015 [I] 00000024 C:\Windows\SysWOW64\Macromed\Flash\plugin.vch
0016 [I] 00000017 C:\Windows\SysWOW64\Macromed\Flash
0017 [I] 00000022 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_7_700_169.exe
0018 [I] 00000019 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl
0019 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerCPLApp.cpl 183
0020 [W] 00001024 C:\Windows\SysWOW64\FlashPlayerApp.exe 183
0021 [I] 00000021 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe
0022 [W] 00001106
0023 [W] 00001106
0024 [W] 00001024 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe 183
0025 [I] 00000012
=X====== M/11.7.700.169 2013-04-22+08-46-41.948 ========