Hello Participants,
I have mistakenly posted this query on the Adobe Community > Flash Player > Using Flash Player > Discussions Forum.
I finally found the Flash problems forum (hope this is the right one)and am moving this unresolved problem here to installation problems.
If it needs to be moved to another forum to be answered, please tell me where.
The posts I am moving are below in order, and the bottom one is my latest post about this, today.
I hope someone can help, I have spent days on this and I need some expertise -I am not very savvy with computers.
Thank you!
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Problems running Flash 11.7.700.224 on Fire Fox 22.0
Jul 9, 2013 2:15 AM
Problems running Flash 11.7.700.224 on Windows 8 (64 bit), Fire Fox 22.0. Plug-in crashing and/or not responsive messages; browser hanging and/or slow, especially when opening new windows; You Tube videos error messages; Flash not detected on Adobe Troubleshooting page, even though installed; Flash content loads but does not display in window (no frame, or black or white screen in frame). Thank you for any reply, hopefully simple -I'm not technically inclined.
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Jul 9, 2013 4:05 AM
Curious solution found.
I uninstalled Flash Player using the uninstaller: http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows. html
Next, I downloaded the Flash Player version for FF22.0 on Win 8. This was supposed to be 11.7.700.224 according to the link.
However, the link provided a download for Flash Player 11.8.800.94.
It works!
I've run this on You Tube where I have has 100% Flash Crash every time. But with FlASH 11.8.800.94 no problems.
Others with FF and Flash Player 11.7.700.224 problems might try this and if it works, please reply here for others to read.
Thank you.
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Jul 11, 2013 3:59 AM
After using Flash player 11.8.800.94 for one day, it crashed.
So,I uninstalled it using the uninstaller provided
by adobe then
disabled avast then
reinstalled 11.8.800.94.
Attempted to restart, but got this error message:
The exception unknown software exception (0xe0434352) occurred in the application at location 0x74c02005.
While writing it down, restart reverted to desktop.
Successfully restarted and opened FF22.0 browser, enabled anti virus program, and then
went here: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html#
main_Find_the_Flash_Player_version_installed_on_your_machine to check version.
I could not see the Flash movie, the version checker said that Flash Player is not installed -- even though it shows Shockwave Flash 11.8.800.94 installed on the plugins list on Fire fox add-ons manager.
Is there a difference between Flash Player 11.8.800.94 and the latest Flash Player plugin for Fire Fox, or are they the same thing?
I have no idea how to fix this and not finding any clear answers on any of the other discussion question pages on this topic.
Can anyone from Adobe please help?
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July 11
Uninstalled Shockwave Flash 11.8.800.94
Disabled Anti virus
Reinstalled Shockwave Flash 11.8.800.94
Restarted, enabled anti virus.
Verified installation at 'Find Version': You are running Shockwave Flash 11.8.800.94 (Check!)
Everything working fine.
July 12
Using Shockwave Flash 11.8.800.94 -all good until turned off pc, then got this error message again:
The exception unknown software exception (0xe0434352) occurred in the application at location 0x74c02005.
Later, restarted pc and Shockwave Flash 11.8.800.94 stopped working while viewing flash content. Blank white screens instead of content and messages that "Shockwave Flash is busy or is not responding, you can wait and see if it will continue or stop it now." (something like that).
FP is now not working at all. Another visit to 'Find Version' verifies that -- I cannot see either the flash movie, or the version display box.
I am also having problems with pages loading (slow) scripts running (slow) and just general lag and browser hanging. These problems occur when FP 11.8 is not working smoothly, but do not occur when it is working well or when it is not installed. They did not occur before I installed the latest version.
I also have some questions. Is it unnecessary to download the latest version of FP, when it is already embedded in Win8? Does it cause a conflict somehow to have it embedded and also downloaded?
I wanted to change my embedded FP Update setting to always download, but it is greyed out.
I also do not understand if the embedded FP on Win 8 will work for Fire Fox 22.0, or if I have to have the plug in for FF. Will having both cause a conflict somehow? Of course the embedded FP in Win 8 is for use with IE10, and will always be updating in the back ground, but I think I need the plug in version for Fire Fox. Is it possible to disable the embedded version of FP?
EDIT:
After reading How do I troubleshoot Flash Player's protected mode for Firefox? posted June 15, 2012, with 858,732 views, I see that this looks like an ongoing problem with FF.
I next read Attention: Please read for important changes to Flash Player 10.3. I see that the extended support release has been extended to Fp 11.7 which has a protected mode for FF.
Since there are no replies to my problem, I will try that and hopefully return with my results, but it is difficult to use this site with a flash player that does not work well.