Good day,
One of my customers has come to me with a rather troubling little problem.
He and two of his collegues are experiencing the same problem and started on Sunday 24.02.2013.
Problem description:
Chrome doesn't load any webpages, sometimes displays a plugin crash after a while.
Internet Explorer crashes but loads webpages, flash reported at fault in event viewer.
This has been tested so far.
- Chrome and IE both work fine under Secure Startup in Windows.
- Uninstalled Chrome with Revo Uninstaller
- Scanned machine for Virues malware with: Trend Officescan, Malwarebytes, MGEM, ComboFix, SUPERAntispyware, HitmanPro, Hijackthis etc etc.
- Tested with all security application unloaded or closed.
- Chrome works if I tune it with -no-sandbox but since this disables all chrome security I don't really want to run like that.
So, problem is like this.
Google Chrome, gets stuck on loading pages.
No response what so ever but after a while the page show a plugin crash (Even though none are shown as installed).
Internet Explorer works, but after 1 -2 clicks on some links it crashes with the following event.
Lognavn: Application
Kilde: Application Error
Dato: 27-02-2013 09:13:30
Hændelses-id: 1000
Opgavekategori:(100)
Niveau: Fejl
Nøgleord: Klassisk
Bruger: I/T
Computer: KECPF0D2E005.i04.local
Beskrivelse:
Navn på program med fejl: iexplore.exe, version: 9.0.8112.16421, tidsstempel: 0x4d76255d
Navn på modul med fejl: Flash32_11_6_602_168.ocx, version: 11.6.602.168, tidsstempel: 0x51117000
Undtagelseskode: 0x80000001
Forskydning med fejl 0x006954a0
Proces-id 0x1590
Programmets starttidspunkt 0x01ce14c247625d30
Programsti: C:\Program Files\Internet Explorer\iexplore.exe
Modulsti: C:\Windows\system32\Macromed\Flash\Flash32_11_6_602_168.ocx
Rapport-id: 91a55190-80b5-11e2-84f6-002467302898
Hændelses-Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2013-02-27T08:13:30.000000000Z" /> <EventRecordID>50408</EventRecordID> <Channel>Application</Channel> <Computer>KECPF0D2E005.i04.local</Computer> <Security /> </System> <EventData> <Data>iexplore.exe</Data> <Data>9.0.8112.16421</Data> <Data>4d76255d</Data> <Data>Flash32_11_6_602_168.ocx</Data> <Data>11.6.602.168</Data> <Data>51117000</Data> <Data>80000001</Data> <Data>006954a0</Data> <Data>1590</Data> <Data>01ce14c247625d30</Data> <Data>C:\Program Files\Internet Explorer\iexplore.exe</Data> <Data>C:\Windows\system32\Macromed\Flash\Flash32_11_6_602_168.ocx</Data> <Data>91a55190-80b5-11e2-84f6-002467302898</Data> </EventData></Event>
Thus makes me think the culprit here is Flash.
If I do a regular uninstall of Flash Internet Explorer works a bit better.
How ever, chrome has the same problem. And since it uses its built in flash player I am unable to uninstall flash for it.
So my question to you.
Is there any way to completely whipe everything that is related to Flash player from the machine to do a clean install of it?
Any help is much appreciated, I am at a total loss here. I kind of assumed this was virus or malware that caused this but since it didn't find anything with my scans the problem seems to be elsewhere.
Thanks in advance!
Martin